Frequently Asked Questions
Are you bonded and insured?
Yes, we believe anyone working in your home should be covered.
Do you screen your employees?
Yes, we carefully screen all of our employees and check references. We also do a police check. All of our employees are covered under our insurance and Worker's Comp. Also, all of our employees must go through training before becoming a professional cleaner. They also must have a good professional manner and wear our Maid It Clean uniform for cleaning.
Is your service guaranteed?
Yes, within 24 hours of service, anything in question, your cleaner will re-clean free of charge.
Are the cleanings checked?
Yes, we send our supervisor to periodically check the cleanings for quality control.
How do you accept payment?
We accept cash, cheque , Visa, MasterCard, or email transfer. Payment is due at the end of the service. We will provide you with a receipt via email only if requested.
How many cleaners do you send?
We send two cleaner for your home or office cleaning. For regular cleaning, we do our best to send the same cleaner for your preferred day and time.
Do you use our supplies or yours?
Yes, we supply the vacuum and all cleaning products with the exception of stainless steel cleaner. We would be more then happy to use your products if requested.
What if I need to cancel or postpone a cleaning?
You must provide us 48 hours notice to cancel or change your cleaning day. There is a $25 cancellation fee if you fail to do so, also if the cleaner is unable to gain access to your home or office through no fault of ours.
Where do you service?
We service Oakville, Burlington, Waterdown, Hamilton, Dundas, Ancaster Grimsby and surrounding areas. Call to see if we service your area.
By using our service you automatically agree to the terms and conditions listed above.
Do l need to tip the cleaners?
At Maid It Clean you are not required to leave a tip, however, to show your appreciate of the service, you may leave a gesture of gratitude.
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